order q's
All sales are final and we do not accept returns. If you have any questions you would like answered before purchasing a specific item, please email us at hello@shopfillie.com.
We currently only ship within the U.S.
We are a small team fulfilling the orders ourselves! We aim to get your order out within 1-3 days and ship via domestic ground carrier.
We accept all major credit cards and Apple Pay at this time. All accepted payment options will be shown at checkout.
product q's
Since items are sourced second-hand from a number of different brands, we do not have one size guide. We will make note in the product descriptions if we feel that something is running large or small, based on our own judgment and experience with toddler/infant clothing.
We source items that are in excellent to very good used condition and inspect every item carefully. Because of the nature of second-hand clothing and accessories, you should expect some minor imperfections unless stated otherwise. We provide a subjective note on the quality of a particular item on the product page and will always take photos of any specific imperfections.
We will always make note of the condition of an item on the product description page. Items will be categorized as one of the following:
New with Tags - brand new, never worn product with original tags still attached
Excellent Used Condition - No tags attached, has little to no signs of wear
Good Used Condition - No tags attached, gently used with signs of wear (examples include: pilling, pulls, loose stitches, minor discoloration)
Yes! All items are cleaned using non-toxic, human safe, non-gmo, plant & mineral based detergent that is free of fragrance and harmful preservatives.
Other Q's
We’d love to hear from you! Please email us at hello@shopfillie.com to discuss.
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